Notice an unexpected transaction on your Cash App Card or have an issue with a transaction you do recognize? Let us know so we can assist you with opening a dispute.

How do I file a dispute?

To file a dispute for a Cash App Card transaction in-app:

1. Select the profile icon and select Support

2. Choose Cash App Card > Dispute a purchase

3. Select Start a dispute

You can call our Support team at 1 (800) 969-1940, available daily, from 9AM - 7PM EST, if you prefer to file a dispute over the phone.

Once you submit a claim, our team will follow up on your claim via email. You can learn more about what happens after you dispute a transaction and how to check the status of your dispute here.

When can I dispute a transaction?

Transactions should be disputed within 60 days of you receiving the monthly statement on which the transaction appears. Refer to the Cash App terms of service for more information. Monthly statements are made available in your app at the start of each month, and you will receive a notification soon after it is made available. You can read more about viewing your monthly statement here.

Investigation timeline

Once you submit a dispute, our team will investigate your claim and reach out with an update via email and a notification in the app within 10 business days. If we are unable to complete the investigation within 10 business days, we will provide a provisional credit to your account at that time while the investigation continues. The complete investigation may take up to 45 days. 

When we complete our investigation, we will notify you of the results via email and a notification in your app. Please note that provisional credits are only issued for eligible disputes and do not include  disputes concerning goods and services not received or not as described, and the investigation into these claims may take longer. Please see our Terms of Service for more information.